Player safeguards
Start with a national confidential service
Gambling Help Online offers free, confidential counselling and information across Australia by phone on 1800 858 858 and through online services. It can support the person gambling and people affected by someone else’s gambling. A counsellor can help choose practical next steps without requiring an immediate long-term commitment.
- A1800 858 858
- BPhone and online options
- CSupport for affected others
Player safeguards
Money problems deserve specialist help
A financial counsellor can help prioritise essential bills, understand debts and communicate with creditors. Avoid high-cost rescue loans or anyone promising to recover gambling losses for an upfront fee. Tell the counsellor about all payment methods and accounts so the plan addresses the complete picture.
- AProtect essential bills
- BAvoid rescue loans
- CDisclose the full financial picture
Player safeguards
Immediate danger needs immediate support
If someone may harm themselves or another person, contact emergency or crisis support now and stay with them if it is safe to do so. Do not wait for a withdrawal, account closure or complaint outcome. Product and legal questions can be addressed later; immediate safety comes first.
- AEmergency help for immediate danger
- BDo not wait on account outcomes
- CSafety comes first