Loyalty notes
State the boundaries in writing
Ask for removal from the loyalty programme, an end to host contact and suppression of promotional messages. If closure or permanent restriction is wanted, say so separately and request confirmation. Keep the ticket number and do not debate the value of unused offers; they are not a debt owed to the customer.
- AOpt out explicitly
- BStop host contact
- CRequest confirmation
Loyalty notes
Expect retention language without accepting it
A downgrade warning, expiring reward or personalised counteroffer can make departure feel costly. Existing points are a sunk benefit, not money that must be recovered. Do not make another deposit or session to ‘finish’ the programme, and block persistent channels after preserving evidence of the request.
- ATreat points as sunk
- BReject counteroffer pressure
- CNo final deposit or session
Loyalty notes
Build an exit beyond the programme
Remove saved payment methods, use financial and device blocks, unsubscribe from related advertising and contact Gambling Help Online if stopping is difficult. BetStop can cover Australian-licensed wagering providers within its scope. A multi-layer exit is more reliable than trusting one marketing preference to prevent future contact.
- ARemove payment convenience
- BAdd device and bank barriers
- CUse human support